Perform a safe boot (Mac OS) or a clean boot (Windows). Then try to uninstall your Adobe Creative Suite 5 or CS5.5 product again. Mac OS: To perform a safe boot, press and hold the Shift key as you start your Mac. See Starting up in Safe Mode on the Apple support website for more information. Jan 23, 2017 Hello guys, I installed the free trial of adobe creative cloud and installed photoshop cc 2015 ans illustrator cc 2015. I uninstalled photoshop without.
Manually Uninstall Adobe Illustrator CS5 HTML5 Pack Preview 1 with Build-in Uninstaller Most computer programs are installed with its build-in uninstaller that can also help uninstall the program. Click Start menu and move your mouse to All Programs. Related Articles 1. Close all your running applications. This includes Illustrator, other Adobe products. Open the Windows Control Panel from the Start menu and choose 'Uninstall a Program.' Select and launch the Adobe Uninstaller to reveal the Uninstall Options dialog box. May 28, 2019 However, Adobe Creative Cloud won't uninstall with errors such as 'couldn't uninstall Creative Cloud for desktop', 'uninstallation of Creative Cloud desktop completed with errors'. If you can't uninstall Adobe Creative Cloud as described above, follow the tricks below to uninstall Adobe Creative Cloud on Mac or Windows. Jul 10, 2008 If you installed Illustrator from the Illustrator CD, select Adobe Illustrator CS2 and click Remove. Follow the on-screen instructions to remove Illustrator. If you installed Illustrator from the Creative Suite CDs, select Adobe Creative Suite 2 and click Remove. Follow the on-screen instructions to remove the Illustrator component.
This document can help you resolve problems that occur when you uninstall an Adobe Creative Suite 5 or CS5.5 product.
Different factors can cause system errors, including conflicts among device drivers, software, and hardware, and corrupt elements in files. Although a system error occurs only when you work with Adobe Creative Suite 5 or CS5.5, Adobe Creative Suite isn't necessarily the cause. It's possible that it's the only application that uses enough memory or processor cycles to expose the problem.
Read Troubleshoot uninstallation issues | Adobe Creative Suite 5 and CS5.5 products before you attempt the solutions in this document. Then, perform the tasks in order. Record the tasks you perform and the results of each, including errors or problematic behavior. Adobe Technical Support can use this information to assist you if you call.
Important: Back up all personal files before performing any of these tasks. Always restart the computer after a system error occurs to refresh its memory. Continuing to work without restarting the computer can compound the problem.
1. Make sure that you have administrator privileges.
Adobe Creative Suite 5 requires administrative privileges to uninstall. Look in Accounts Preferences (Mac OS) or the User Accounts Control Panel (Windows) to see which accounts on your computer have administrative privileges. Make sure that you are logged in as a user who has administrative privileges. If you don’t have administrative privileges or don't know how to check, contact your system administrator.
2. Check the knowledgebase for uninstall error documentation.
If you encounter an error message during the uninstall process, search this knowledgebase for specific troubleshooting articles.
3. Run the Adobe Creative Suite 5 product uninstaller while no other applications are running.
Some applications or services can cause system errors or freezes when running concurrently with the Adobe Creative Suite 5 product uninstaller. Before starting the Adobe Creative Suite 5 product uninstaller, disable other applications, including startup items and services (items that start automatically on Windows).
- Mac OS: If applications don’t quit as expected, choose Force Quit from the Apple menu.
On Mac OS, you can also use the Activity Monitor to identify and quit processes that use large amounts of system resources. Go to the Apple support website for assistance with Activity Monitor. - Windows: Right-click applications in the taskbar and choose Close. If applications don't quit as expected, press Ctrl+Alt+Delete to open the Task Manager. Select the nonresponsive application, and choose End Task. You can also close unessential processes in the Processes tab of the Task Manager.
4. Perform a safe boot (Mac OS) or a clean boot (Windows).
To eliminate potential conflicts on the startup volume, perform a safe boot (Mac OS) or clean boot (Windows). Then try to uninstall your Adobe Creative Suite 5 or CS5.5 product again.
- Mac OS: To perform a safe boot, press and hold the Shift key as you start your Mac. See Starting up in Safe Mode on the Apple support website for more information.
- Windows XP: See How to configure Windows XP to start in a ‘clean boot’ state on the Microsoft support website.
- Windows Vista/Windows 7: See How to troubleshoot a problem by performing a ‘clean boot’ in Windows Vista or Windows 7 on the Microsoft support website.
5. Uninstall Adobe Creative Suite 5 from a new user account.
Occasionally, a user account can become corrupted and prevent the uninstaller from accessing or deleting the necessary files and folders. Create an account with administrative permissions, log in to it, and then rerun the uninstaller.
For help creating a user account, see How to create and configure user accounts in Windows XP, Create a user account in Windows 7 or Create a user account in Windows Vista on the Microsoft support website. Or, see Creating a new user account in Mac OS on the Apple support website. If you need additional assistance, contact your system administrator.
Note: On Mac OS, you can also try uninstalling the Adobe Creative Suite 5 product from a root user account. See Enabling and using the root user in Mac OS X on the Apple support website for more information.
Use current anti-virus software to check your system for viruses, which can damage software and cause system errors.
Delete the following types of files and then try to uninstall the Adobe Creative Suite 5 product again.
- Mac OS: Delete previously installed Adobe application files
- Windows: Use Disk Cleanup to delete temporary files. See Description of theDisk Cleanup tool in Windows XP and Delete files using Disk Cleanup on the Microsoft support website.
The Adobe Creative Suite 5 product installation log can indicate an additional problem that is the source of the failure. To review the log files manually, see Troubleshoot CS5 and CS5.5 installation with install logs. Or, use the Adobe Support Advisor to analyze the files and point you to documentation for known errors.
See Resolve installation problems with CS5 Cleaner Tool | CS5.5, CS5, CS4, CS3.
You can see if other Adobe customers have a similar problem by visiting the user forums. If you confirm that other users have experienced the same problem, then Adobe Support can sometimes duplicate and research the problem.
![Manually uninstall adobe illustrator Manually uninstall adobe illustrator](/uploads/1/2/6/2/126247130/665992813.jpg)
If none of the above steps resolves the error or freeze that you are experiencing with your Adobe Creative Suite 5 product, then contact Adobe support. Have your serial number ready. If you can’t locate your serial number, see Find a product serial number.
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Use the Creative Cloud desktop application to uninstall Creative Cloud apps.
If you no longer want an app, you must uninstall it using the Adobe Creative Cloud desktop application.
Note:
Do not drag the app files and folders to the Trash or Recycle Bin, as they will not uninstall properly.
- Open the Creative Cloud desktop app by clicking the Creative Cloud icon in your taskbar (Windows) or the Apple menu bar (Mac OS). If you aren’t automatically signed in, sign in using your Adobe ID and password.
- Click the Apps tab to display a list of installed apps.
- In the Installed Apps section, find the app that you want to uninstall. Then, click the arrow next to Open or Update. In the list that appears, click Manage.
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Uninstall Adobe Creative Cloud
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